Refunds & Cancellations

All rental orders are subject to the agreed rental terms and payment conditions. Payments are non-refundable once an order has been confirmed and equipment has been allocated or delivered, except where otherwise agreed in writing or required by applicable law. Cancellation fees may apply.

Damaged or Lost Equipment

Customers are responsible for all rental equipment while it is in their possession or under their control. Any equipment that is damaged, lost, stolen, or returned in a condition beyond normal wear and tear may be subject to additional charges.

Charges may include reasonable cleaning, repair, or replacement costs, as applicable.

Missing Equipment

All rented equipment must be returned in full. Missing or unreturned equipment may be charged at the applicable replacement value.

Additional Charges

Any additional charges relating to damage, loss, excessive cleaning, or late returns will be communicated to the customer and may be invoiced accordingly.

By confirming a rental order, the customer acknowledges and agrees to these rental terms.